Privacy Policy

Last Updated: 08/06/26

This privacy policy is for the website: www.stirfood.co.uk (the "Site"), operated by Stir Food Ltd. ("we", "us", or "our"). We are committed to protecting the privacy of visitors to this website and ensuring that personal information is handled securely and transparently in accordance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect and How We Use It

Anonymous Usage Data (Cookies & Analytics)

We use Google Analytics to gather statistical, anonymous information about how visitors use our Site. This includes your IP address, browser type, pages visited, duration of visit, and broad geographic location.

• Purpose & Lawful Basis: We use this data to monitor traffic, improve our website, and administer the Site. Our lawful basis for this processing is your explicit consent (provided via our cookie banner).
• Third-Party Sharing: Google holds a copy of this anonymous information. You can view Google’s privacy policy at: policies.google.com/privacy.

Personal Data (Contact Form)

Personally identifiable information is collected only when you voluntarily submit it via our website contact form. This includes your name, email address, telephone number, and any message text.

• Purpose & Lawful Basis: We use these details strictly to respond to your inquiries about our services or products. Our lawful basis for this is Legitimate Interests (responding to business inquiries) or taking steps to enter into a contract.
• Confidentiality: All personal data is treated with absolute confidentiality. We will never sell, rent, or pass your details to third parties for marketing purposes. We will only disclose your data if legally required to do so.

2. Cookies

Google Analytics generates statistical information about website use by means of cookies stored on your device. The standard cookies used include _ga, _ga_*, and other performance cookies.

You can choose to accept or decline cookies via our website's cookie banner. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.aboutcookies.org.

3. Data Retention: How Long We Keep Your Information

We only retain personal data for as long as necessary to fulfil the purposes we collected it for:

• Contact Form Submissions: Retained for a period of 12 months from the date of last contact, unless you request deletion sooner or we enter into a formal business contract with you.
• Analytics Data: Google Analytics data is set to automatically expire and delete after 36 months.

4. Your Legal Rights

Under the UK GDPR, you have significant rights regarding your personal data. You have the right to:

• Access a copy of the personal data we hold about you.
• Rectify any inaccurate or incomplete data.
• Erase your personal data from our systems (the "right to be forgotten").
• Restrict or object to our processing of your data.
• Data Portability to move your data to another service.

If you wish to exercise any of these rights, please contact us at dpo@support-services.com.  We will respond to all legitimate requests within one month, free of charge.

If you have any concerns or are unhappy with how we handle your personal data, we would appreciate the opportunity to resolve the matter with you directly.  You can lodge a complaint with us at dp_complaint@support-services.com, and we will investigate and respond to you within 30 calendar days. 

You also have the right to lodge a complaint at any time with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), via their website at www.ico.org.uk.

5. Other Websites

This website contains links to other websites and services. Please be sure to read the privacy policies of any third-party websites you visit, as we cannot be responsible for their privacy practices or content.

6. Contact Us

For any questions regarding this privacy policy or our data protection practices, please contact us at:

• Email: info@stir-food.co.uk
• Address:  Granta Lodge  71 Graham Road  Malvern  Worcestershire  WR14 2JS